Refund policy

THE QUALITY POLICY — Refund Policy

All sales are final. Because every hat is custom made-to-order, we do not accept returns or exchanges.

All digital downloads (music, albums, and individual tracks) are non-refundable once purchased and delivered.

If your order arrives damaged in transit, contact us at hello@thequalitypolicy.com within 7 days of delivery with a photo of the damage and we'll make it right.