Terms of service

Last updated: May 25, 2026

By purchasing from The Quality Policy (thequalitypolicy.com), you agree to the following terms.

General All sales are final. By completing a purchase, you confirm you have read and agreed to these terms.

Physical Products (Caps) All caps are custom-embroidered to order. Orders are collected during our launch window. Once the window closes, all orders go into production together. Please allow 3–4 weeks from your order date for delivery — this includes production time (7–10 business days) plus shipping. Orders can be modified during the launch window. After that, all sales are final. All items are inspected before being sent out. No refunds or exchanges on custom items.

Digital Products (Music) All digital purchases (individual tracks and full album) are delivered instantly to your email after payment is confirmed. Due to the nature of digital goods, all sales are final and non-refundable. If you do not receive your download link, contact us at hello@thequalitypolicy.com within 48 hours.

Laboratory Bundle (Cap + Full Album) The digital album will be sent to your email manually within 24 hours of purchase. The physical cap ships separately within 3–4 weeks.

Intellectual Property All music released through The Quality Policy is original work. All rights reserved. All music, creative content, the Quality Policy name, logo, brand identity, website design, visual aesthetic, and all associated creative elements are the exclusive property of The Quality Policy. No part of this brand, its music, imagery, or design may be copied, reproduced, redistributed, resold, sampled, or used in any form — commercial or otherwise — without express written consent. Unauthorized use will be subject to legal action.

Contact hello@thequalitypolicy.com